Returns and Refund policy

Orgoshops Returns, Refunds & Cancellation Policy

This policy applies to purchases made through Orgoshops.com and products supplied by our marketplace sellers.

1. Return eligibility

We accept return or refund requests where a product:

• Arrives damaged or defective.

• Is incorrect or has missing items.

• Is expired when delivered.

• Materially differs from its description on our website.

Please report delivery-related issues within 48 hours (2 days) of delivery, rather than from the order date.

We do not accept returns or exchanges solely because you change your mind, no longer need the product, or dislike its taste, fragrance or other accurately described characteristics.

2. Products marked “non-returnable”

Food, beverages, consumables, personal-care items, hygiene products and products identified as non-returnable are not eligible for change-of-mind returns.

However, a “non-returnable” label does not exclude assistance for damaged, defective, expired, incorrect or materially misdescribed products. The same protection applies to discounted products and Cash-on-Delivery purchases.

Damage caused by customer misuse or improper storage after delivery is not covered.

3. How to request assistance

Email sales@orgoshops.com or call +91 94980 30606 with:

• Your order number.

• The affected product and a description of the problem.

• Relevant photographs of the product, packaging and shipping label, where available.

Please retain the product and packaging while we review your request. Do not consume or use an item that appears unsafe.

Opening packaging to discover a defect does not automatically make the request ineligible.

4. Return process and charges

Our support team will review the request and explain the next steps.

If a physical return is required, we will arrange collection or provide the correct seller return address and shipping instructions. Please do not send products without contacting us first.

For confirmed eligible product or delivery problems, return shipping is free. No restocking fee applies. Where returning an item is unsafe or unnecessary, we may resolve the issue without requiring a physical return.

5. Refunds and replacements

For confirmed eligible claims, we will refund the affected item’s price, including applicable taxes. Delivery charges attributable to that item will also be refunded when the problem arose from the seller or delivery process.

A replacement may be offered with your agreement, subject to availability.

Approved refunds are initiated within 7–14 business days after the required verification or return inspection.

Prepaid refunds go to the original payment method. Eligible COD refunds are paid by bank transfer or UPI using details securely provided by the customer. Your bank or payment provider may require additional processing time.

6. Order cancellations

Contact us within 24 hours of placing your order to request cancellation. Cancellation is available only before dispatch. Custom-made orders may not be cancellable once production begins.

Approved prepaid cancellations receive a refund within 7–14 business days. Unpaid COD cancellations require no refund.

7. Customer rights and support

The reporting window and product exclusions do not limit rights available under applicable consumer law. Contact us promptly if a defect becomes apparent later.

For assistance or delayed refunds, email sales@orgoshops.com or call +91 94980 30606.